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Troubleshooting for TELUS Business customers: Boost Wi-Fi issues

A step-by-step guide to troubleshooting common TELUS Boost Wi-Fi issues to ensure a smooth and reliable internet connection.

No open ports left?

1) Full LAN ports

If you're installing your TELUS Boost Wi-Fi system and have no available LAN ports to plug your first booster into your modem, you will have to unplug one of the occupied LAN ports.

Note
: If you are an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service.

Devices that you may unplug instead include computers, printers or other personal devices that can be connected via Wi-Fi instead of an Ethernet connection.
If all of your ports are full and you do not wish to unplug any of your devices, we recommend purchasing an Ethernet network switch at your preferred electronics retailer.

I don’t see the blue light during install

What colour light do you see?

View explanations of Wi-Fi booster light colours and troubleshooting below.

A Boost Wi-Fi device indicating no power. Check if the power cable is properly connected to both the booster and the power outlet.

No colour 

Check if the power cable is plugged into the booster and power outlet. Press the power button on the back of the booster to turn it on. 

A Wi-Fi signal booster with solid red light, which indicates that it is not connected to network

Solid red 

 Your Wi-Fi booster is not connected to the network.

If it is your Wi-Fi booster connected to the modem, then check your ethernet connection
If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem
If the red light persists,
contact us
for further assistance

A Boost Wi-Fi showing solid purple light, which means it is starting up and requires no action

Solid purple

No action required. Your Wi-Fi booster is starting up. It may take up to two minutes for your Wi-Fi booster to turn on. This process is complete once the LED is a solid blue.

A TELUS Boost Wi-Fi device for Business flashing purple light, which means it is undergoing a software update

 Flashing purple 

Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time. The LED will turn solid blue when finished. 

A Wi-Fi range extender with solid blue light, which means it has a good Wi-Fi or Ethernet connection

Solid blue 

No action required. Your Wi-Fi booster has a good Wi-Fi or Ethernet connection. 

A TELUS Wi-Fi signal booster with flashing blue light, which means it is connecting to your home network

Flashing blue fast (every half a second) 

No action required. Your Wi-Fi booster is connecting to your home network. This process will take approximately 10 seconds.

A TELUS Boost Wi-Fi device flashing blue light slowly, which indicates it is in the Wi-Fi Protected Setup (WPS) mode

Flashing blue slow (every 2 seconds) 

Wi-Fi Protected Setup (WPS) mode. Within 2 minutes of pressing the Wi-Fi booster’s WPS button, press the WPS button on the device you wish to connect.

A Wi-Fi signal booster with amber light, which means it is working but has a poor signal

Amber

Your Wi-Fi booster is working but has a poor signal. Moving it closer to the Wi-Fi booster that is connected to your modem could optimize performance. 

My Boost Wi-Fi is not working

If your boost does not appear to be working try the following steps.

Check that your modem is set up correctly and powered on.
Check that your first booster is connected to your modem with an ethernet cable.
Ensure both boosters are powered on by pushing the power button
If your second internet booster is not pairing with the master booster next to your modem, try moving it closer, ideal range from the master booster is 12M / 40 ft.
Try restarting your boosters, unplug the power, wait 10 seconds and then plug it back in.
If you continue to have problems, try restoring to factory settings, using a pin or paperclip, press and hold boosters reset button for 5 seconds.

Note
: factory resetting your booster will revert your network name and admin password to what is on the back of the boosters. 

If the above does not resolve your issue contact us
 for further assistance. 

Slow network speeds

If you are experiencing speed issues with your TELUS Wi-Fi signal booster, try these troubleshooting techniques:

Move closer to your nearest Wi-Fi booster.
Reboot your wireless device.
Ensure the LED of your Wi-Fi booster is solid blue.
On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s).

Still experiencing slow speed when using your TELUS Boost Wi-Fi?

If you are still experiencing slow speeds, it may be because your modem’s Wi-Fi network is still running in the background and causing interference with your Boost Wi-Fi network.

This background Wi-Fi network creates congestion on your TELUS Boost Wi-Fi network. The congestion can be reduced by turning off the Wi-Fi that is being emitted from the modem.