Troubleshoot 24/7 Onboard recording issues with my TELUS Secure Business video cameras

Before proceeding, check that your recording schedule is not set to record only during specific times or that the video device was not rebooted. Recording gaps happen when there was loss of power to the camera or if the video device was rebooted. The following steps will not recover any previous footage, but should help prevent further gaps from happening.

Confirm that you have the latest version of the TELUS Secure Business app downloaded on your device.

Please allow up to five minutes after creating an Onboard recording schedule for footage to be recorded to the card before it is available to be viewed.

Delete the recording rule and recreate it.

To delete the recording rule:

To recreate the recording rule:

To change or swap out the micro SD card for the same camera, delete the recording rule and remove the micro SD card from the camera. Follow the steps to

install and set up the new micro SD card

.

To resolve a card reformatting issue: