Weak network signal on your Smart Hub for Business

Place the Smart Hub for Business above ground, near a window and on an elevated surface, such as a table or shelf. If you are in a multi-storey building, the highest floor is the best option.

To ensure the best experience, we suggest placing your smart hub in different areas throughout your building and conducting a

speed test

in each area with only one device connected to the hub. Connect the hub with an Ethernet cable. The spot that gets the fastest download speed should be where you place your Smart Hub for Business.

Foliage can impact your smart hub’s connection, which can impact your internet speed. If you notice a drop in speed during the springtime, try moving the device around in your building by following the above steps.

Avoid placing the Smart Hub for Business on the floor, in basements or in closed areas like closets or cabinets.

Avoid placing your hub near mirrored objects, fish tanks or objects that may obstruct the signal.

If your hub is in a location that is surrounded by other electronic items (see the list of items under the section

Minimize radio interference

below), move it away from these items to ensure you get good signal strength.

Cordless telephone base station

Other wireless modems or routers

Dense or metallic objects (file cabinets, brick walls, etc.)

Copper or other metallic pipes

Appliances, such as microwave ovens, air conditioners and television sets

Garage door openers

Building materials

Bluetooth devices

Wireless speaker systems

Baby monitors

Wireless security cameras

Certain monitors and LCD displays

You’re calling from the location of your Smart Hub for Business, where you can perform troubleshooting steps in-person.

You have a laptop, computer or another mobile device readily available to test connectivity.

You have an Ethernet cable available (if you're testing with a device that has an Ethernet cable port).

You have your smart hub password (this can be found on the bottom of your device).