You're currently in Business Support. For help with a consumer service, visit our

newNotificationBanner

Troubleshooting for TELUS Business customers: Internet light is off (Actiontec T1200H / T2200H)

Internet light is off (Actiontec T1200H / T2200H) / Child Article Config

17 01630-T1200H-Interoff

![](//images.ctfassets.net/9mt4r6ro1ay9/2t1t9M5CEgswkIGGGqU8ea/6a95c970a0df8a6289627b47cfaa107e/17_01630-T1200H-InterOff.jpg)

Try the following steps:

**Pro tip**: Ensure your power supply is firmly connected to your modem.

  1. Check your modem is at the same location where your TELUS technician installed it.
    - If it has been moved, put it back in its original location. 
  2. Check your modem is set up correctly and looks like this:  
[img src="//images.ctfassets.net/9mt4r6ro1ay9/3zhdSMSSJqiyyK0aAi46ws/afc3d54a714d896b29d5be97232595fa/VertHoriz.png" alt="hello" caption="1) Power 2) WAN port 3) LAN ports"] 
**Pro Tip**: _Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port._
  3. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-modem). 
  4. Check there are no [service outages](https://www.telus.com/en/business/status) in your area.

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Internet light is off (Actiontec T1200H / T2200H) for TELUS Business customers / SEO

Learn what to do if all of your devices at work can't connect to the internet with an Actiontec T1200H or T2200H modem whose Internet light is off.

Internet light is off (Actiontec T1200H / T2200H) | Support | TELUS Business

All of the devices at work cannot connect to the Internet.

Internet light is off (Actiontec T1200H / T2200H)

Troubleshooting for TELUS Business customers: Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/6sEKUDEzqoUuGO6wMUeI2E/5a09519e2a43c1751d3f415242f4f9d0/17_01630-T1200H-Blink.gif)

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the building are not transferring large files and consuming your bandwidth. 
  2. Turn off devices not in use to prevent them from using up all the bandwidth. 
  3. Restart your device. 
  4. [Restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem).  

__Note__: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H) for TELUS Business customers / SEO

Learn what to do if all of your devices can't connect to the internet with an Actiontec T1200H or T2200H modem whose Internet and Wi-Fi lights are on.

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H) | Support | TELUS Business

When both the Internet and Wi-Fi lights are on, your modem is operating normally.

Internet and Wi-Fi lights are on (Actiontec T1200H / T2200H)

17 01630-T1200H-Blink

Troubleshooting for TELUS Business customers: Power light is red (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/3mH8pZXvuUAE0oi68c8U4S/588f32be57974cba4e690dcfae49734d/17_01630-T1200H-PowerRed.jpg)

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes, [restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem). 
  2. If restarting your modem does not rectify the issue, [reset your modem](https://www.telus.com/en/business/support/article/reset-actiontec-t12002200h-modem): 
        * With a pin or a needle, press the **Reset** button on the back of the modem for 30 seconds or until the lights turn off on the front. 

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or reset your [anchorTargetBlank linkName="network name and password" href="https://www.telus.com/en/support/article/change-your-wifi-networks-name-and-password-my-telus"].

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [**contact us**](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.


Power light is red (Actiontec T1200H / T2200H) for TELUS Business customers / SEO

Learn what to do if all of the devices at work can't connect to the internet with an Actiontec T1200H or T2200H modem whose Power light is red.

Power light is red (Actiontec T1200H / T2200H) | Support | TELUS Business

All of my devices at work cannot connect to the Internet

Power light is red (Actiontec T1200H / T2200H)

17 01630-T1200H-Powerred

Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

![](//images.ctfassets.net/9mt4r6ro1ay9/4x44hLUyP6KoCioCowO4Qa/b20427d7d3415fd08225f2eb8ee69517/17_01630-T1200H-WirelessOff.jpg)

Try the following steps:

  1. [ Restart your modem](https://www.telus.com/en/business/support/article/restart-your-actiontec-t1200ht2200h-modem).
  2. Once internet light is on, check wireless light. 
        * If still off, [reset your modem](https://www.telus.com/en/business/support/article/reset-actiontec-t12002200h-modem).
  3. Check if you are able to see the default Wi-Fi network name listed on your device.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the [default network](https://www.telus.com/en/business/support/article/retrieve-your-wifi-password-actiontec-t1200h-or-t2200h) or [reset your network name and password](https://www.telus.com/en/business/support/interstitial/change-your-wi-fi-networks-name-and-password).

**Note**: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs [contact us](https://www.telus.com/en/business/small/contact-telus) in order for us to find and fix the root cause of your problem.

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H) for TELUS Business customers / SEO

Learn what to do if all of your devices at work can't connect to the internet with an Actiontec T1200H or T2200H modem whose Internet light is green and Wi-Fi light is off.

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H) | Support | TELUS Business

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

17 01630-T1200H-Wirelessoff

Interstitial / All my devices cannot connect to the Internet (Actiontec T1200H / T2200H) / SEO

Learn how to identify your Actiontec T1200H / T2200H modem's Internet and Wi-Fi light status to help resolve internet connectivity issues.