Frequently asked questions

If you are looking for answers to the most frequently asked calendar questions, you’ve come to the right place. Our FAQs are here to help.

How do I order a calendar?

How do I order my calendar if I am a Mobility, Optik TV® or Internet customer in Quebec?

I’m a TELUS customer without a My TELUS account, can I still receive a calendar?

How long will it take to receive my calendar by mail?

I completed the order process but haven’t received my calendar. What do I do?

Can I order additional calendars?

Can I send the calendar to an address different from the billing address on my account?

Can I sign up to receive an email when it’s time to order next year?

How do I find My TELUS account number?

Will the calendar be available in our stores?

Are Koodo and Public Mobile customers eligible for a free printed TELUS calendar?

What is a QR Code?

Will stickers be included this year?

How does the print calendar align with TELUS’ sustainability and environmental commitments?

What if I have other questions about my calendar?

Need support or have a question?

Please submit your question and reference your account number (optional) to

.