: Activation through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.
Activate your Prepaid phone
Have your IMEI and SIM card ready. For help finding these items, see
Before you begin your activation
, above
Have your payment method ready. Acceptable methods include credit card, Visa Debit, Interac Online and a Prepaid Voucher PIN
If you would like to go over the details on how prepaid works, visit
If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into the device.
Using a new SIM
If you’re switching to a new phone that requires a different SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in
: Adding a new device through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.