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Make a call or send a text when travelling

Make phone calls and send texts to numbers in different locations while travelling in the US and other international destinations

Travelling abroad? Get travel coverage and set up Easy Roam conveniently.

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Location	How to dial
Calling a phone number within the visited country Example : France to France Note : These types of calls are included in the Easy Roam daily fee.	Dial the Phone number Example : 802701239 Calls within the same country do not require an exit code (+) or country code.
Calling a phone number in Canada while travelling Example : France to Canada Note : These types of calls are included in the Easy Roam daily fee.	Dial “+” Country Code + Phone number. Press and hold the “0” key to obtain the “+” sign Example : + 39 06701239
Calling a phone number outside of the travelled country Example : France to Italy Note : These types of calls are not included in the Easy Roam daily fee and will be charged the roaming pay-per-use rate for the country you’re calling from.	Dial “+” Country Code + Phone number. Press and hold the “0” key to obtain the “+” sign Example : + 39 06701239
Calling a Toll Free number outside of Canada Example : US to US Roaming pay-per-use rates apply if calling North American toll free numbers from outside North America	Dial “+” Country Code + Phone number Press and hold the “0” key to obtain the “+” sign Example : +1 8665582273
Calling Special Numbers Special numbers retain their dialling pattern Note : Dialling 411 and 511 will be charged the roaming pay-per-use rate for the country you are calling from.	Dial : 411, 511, *611, 911

Location	Texting instructions
Within the country you’re visiting. Example : Mexico to Mexico	Create a new message In the To field, enter the local destination number. The exit code (+) and country code are not necessary Send the message
From the country you’re visiting to Canada or the US	Create a new message In the To field, type +1 followed by the ten-digit phone number Send the message Press and hold the “0” key to obtain the “+” sign
From the country you’re visiting to another country (not Canada or the US) Note : Messages to these mobile numbers are also included in the Easy Roam daily fee, just like the scenarios above.	Create a new message In the To field, type the + sign, followed by the country code, followed by the area code (if applicable), and then the local phone number Send the message Press and hold the “0” key to obtain the “+” sign

Option	Steps
Call TELUS Support	From your mobile device: Dial *611 (free call - 24/7/365) Any Phone: +1 416 940 5995 Charges may apply if dialling from a non-TELUS mobile phone number
Chat with TELUS	Chat with an agent from a computer: telus.com/chat

Option	Steps
In Person	Visit the nearest Embassy or Consulate in the visiting country Note : Only open during business hours
By Phone & Email	Contact Emergency Watch and Response Centre in Ottawa (24 hrs) Email: sos@international.gc.ca Phone: +1-613-996-8885 Note : Collect calls accepted from anywhere in the world
Web access to your account	Visit telus.com/travelpurchase on a mobile device or computer