Home Phone service and rate updates

Starting with the March 2025 billing cycle, the regular monthly rate of the following Wireless Home Phone plans will increase by $2:

If your Wireless Home Phone rate plan is changing, you’ll be notified on your February 2025 TELUS Mobility bill. If you’re currently in a service agreement that is rate-protected, the $2 increase will not apply until the first bill after your term expires.

Log in to your

My TELUS account

to view your bill messages or make changes to your account and select in the section.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting with your March 2025 bill, the monthly rate of the Nationwide LD Long Distance plan will increase by $2.

To see an electronic copy of your TELUS Home Services bill or to make changes to your account, log in to

My TELUS

and select in the section and download the PDF of your monthly bill to view your bill messages.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting with the October 2024 billing cycle, the regular monthly rate of the following Home Phone plans will increase by $2:

If your home phone rate plan is changing, you will be notified on your September 2024 TELUS Home Services bill.

Log in to your

My TELUS

account to view your bill messages or make changes to your account, and select in the Home Services section.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting on August 5, 2024, TELUS will upgrade its current platform used to deliver complimentary Call display name and number on Optik TV. The upgrade may limit the ability to display the names of incoming calls from non-TELUS numbers for some Optik TV customers that are on the Copper network. TELUS PureFibre network customers will not be impacted.

To see an electronic copy of your TELUS Home Services bill or to make changes to your account, log in to your My TELUS account, select in the section and download the PDF of your monthly bill to view your bill messages.

To review current service terms, please visit

telus.com/ServiceTerms

.

Starting with your July 2024 bill, the monthly rate of the 300 minutes in U.S. and Canada Long Distance plan will increase by $1.

To see an electronic copy of your TELUS Home Services bill or to make changes to your account, log in to your

My TELUS

account, select in the section and download the PDF of your monthly bill to view your bill messages.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting on July 1, 2024, the long distance pay-per-minute rates for 60+ countries will increase from $0.07 to $0.10. You can get more value and avoid pay-per-minute long distance charges by subscribing to a long distance monthly plan that suits your needs. All available long distance plans are listed at

telus.com/LDplans

.

You can add a long distance plan of your choice by logging in to your

My TELUS

account.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting with your March 2024 bill, select TELUS Home Phone rates will increase by $1. If your home phone rate plan is changing, you will be notified on your January 2024 TELUS Home Services electronic bill.

Log in to your

My TELUS

account to view your bill messages or make changes to your account, and select in the section.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting with your March 2023 bill, select TELUS Home Phone rates will increase by $2. If your home phone rate plan is changing, you will be notified on your January 2023 TELUS Home Services electronic bill.

Log in to your

My TELUS

account to view your bill messages or make changes to your account, and select in the section.

To review current service terms, visit

telus.com/ServiceTerms

.

Starting with your October 2022 bill, the monthly rate for your Unlimited US and Canada Long Distance plan will increase by $2.

To review current service terms, visit

telus.com/ServiceTerms

.

The CRTC has approved an inflation rate increase of 4% to home phone services in forborne exchanges. Effective , your Home Phone rate will increase by up to $1.32 per month.

To see an electronic copy of your TELUS Home Services bill, log in to

My TELUS

and select View bill details in the Home Services section.

For questions about your TELUS Home Services, please

contact us

.

Starting with your February 2022 bill, the monthly rate for your 300 minutes in U.S. and Canada Long Distance plan will increase by $3. To review our current service terms, please visit

telus.com/ServiceTerms

.

TELUS is committed to helping communities impacted by the recent BC floods. We have contacted customers in regions impacted by flooding and will be deferring any applicable rate increases for those customers.

Starting with your April 2021 bill, the monthly rate for your World 60 Unlimited Long Distance plan will be increased by $5. To review current service terms, visit

telus.com/ServiceTerms

.

Starting with your April 2021 bill, the monthly rate for your Home Phone plan will increase by $1-2 depending on the rate plan you’re on. To review current service terms, visit

telus.com/ServiceTerms

.

Starting on April 1, 2021, the long distance pay-per-minute rate will be increased from $0.05 to $0.07. To avoid pay-per-minute charges, please visit

telus.com/LDPlans

to sign up for a long distance monthly rate plan that suits your needs. To review current service terms, visit

telus.com/ServiceTerms

.

The CRTC has approved an inflationary rate increase of 1.686% to be applied to Home Phone services in high-cost service areas. Effective August 1, 2019, your Home Phone rate will increase by up to $0.58 per month.

To see an electronic copy of your TELUS Home Services bill, log in to

My TELUS

and select in the Home Services section.

For questions about your TELUS Home Services, please

contact us

.

Starting August 1, 2019, your TELUS Home Phone rate will increase by $2. To review current service terms, visit

telus.com/ServiceTerms

.

For questions about your TELUS Home Services, please

contact us

.

Starting September 27, 2018, for Alberta customers whose service is suspended or cancelled and who wish to resume their home phone service, the one-time re-connection fee is increasing from $35 to $45.

To review current service terms, visit

telus.com/ServiceTerms

For questions about your TELUS Home Services, please

contact us

The CRTC has approved an inflationary rate increase of 2.28% to be applied to local home phone services in regulated communities. Effective August 1, 2018, not July 5, 2018 as previously advised, in those communities, home phone rates will increase by up to $0.77 per month.

To see an electronic copy of your TELUS Home Services bill, log in to

My Account

and select in the Home Services section.

For questions about your TELUS Home Services, please

contact us

.

The CRTC has approved an inflationary rate increase of 2.28% to be applied to local home phone services in regulated communities. Effective July 5, 2018, in those communities, home phone rates will increase by up to $0.77 per month.

To see an electronic copy of your TELUS Home Services bill, log in to

My Account

and select in the Home Services section.

For questions about your TELUS Home Services, please

contact us

.

As of January 21, 2018, the TELUS Bundle Discount will be discontinued. For more information, visit

Bundle Discount Rate Changes

.

TELUS values tenured and loyal customers and therefore has made changes for customers with older Long Distance plans to provide them with plans that improve value and savings. Also, beginning with the May bill, the Long Distance Administration Fee ($4.95) associated with these old plans will be removed.

Below are the changes to automatically reflect by May 2017 bill:

The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services. We are doing our best to keep rate increases as moderate as possible, while constantly working to improve the service with better speed, reliability and functionality. We are committed to ensuring that our customers receive Canada’s best home services experience.

Starting on March 2, 2016, TELUS is changing the regular monthly rate for some Home Phone services.

The new rate will appear on March bills. For details on how you might be affected by these rate changes, please see the message included on the last page of your bill.

For an electronic copy of your bill,

log in

to your TELUS Home Services account and select Download/Print on your TELUS e.Bill page.

For questions about your TELUS Home Services,

contact us

.