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My TV has no video (stuck on initializing)
Stuck on initializing
If your wired digital box is stuck on initializing, follow these steps to restore or improve your service.
Check if your TELUS Internet service is working. If your internet connection is not working,
check here
Check that all connections are tight
Ensure the lights on your modem are on:
T1200 modem
T3200 modem
Wi-Fi Hub
Lights
T1200
T3200
Wi-Fi Hub
Power
On
On
On
DSL
On
On
N/A
Internet
On and blinking green
On and blinking green
On
HPNA
On and blinking
N/A
N/A
Coax
N/A
On and blinking
N/A
Reboot devices in the following sequence:
If your wireless digital box is stuck on initializing, follow these steps to restore or improve your service.
Confirm what equipment you have
Identify whether you have a T3200, Wi-Fi Hub or wireless access point (WAP) and use the troubleshooting steps associated with your device.
T3200 modem
Wi-Fi Hub
Wireless Access Point
T3200M, Wi-Fi Hub and wireless digital box
Modem, WAP and wireless digital box
Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
contact us
in order for us to identify and fix the root cause of your problem.
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