Troubleshooting Optik TV audio issues

check that your TV is set to output sound to the correct device (usually, your TV's speaker), make sure all devices are turned on and all cables are plugged in correctly, then check that the volume is up on both the TV and your TELUS PVR.

Garbled or missing sound is sometimes caused by a defective HDMI cable or other audio cable configuration. Check the cables. Try rebooting your Telus box.

This is usually caused by other equipment. Refer to the manuals for your audio receiver, soundbar, or speaker system. Temporarily switching the audio output to your TV's built-in speaker is a good way to check that it's not a TELUS Optik TV problem.

If you haven't already done so, please review the troubleshooting steps in this guide to help resolve TELUS Optik TV audio problems, Optik TV audio, aspect ratio, 4k, sound bar, Optik TV sound problems, stereo, Optik TV audio issues, Optik TV audio not working, surround sound, no sound Optik TV, volume control, or sound system connection issues.

Restart the equipment affected by the issue: PVR and/or wireless set-top box (refer to the article

Reboot your Digital Box

)

Also, please refer to this section if you are using an HDMI cable and the audio problem persists (see the article

HDMI troubleshooting

)