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How to create a password, select a greeting and access your mailbox on your TELUS landline.
How to set up voicemail on your landline for the first time
Pick up your Home phone handset, wait for a dial tone, then dial
*98
When asked to enter your password for the first time, enter your
10-digit phone number
Follow the recorded instructions to:
Create your permanent password. Your password must be 4 to 15 digits long. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
Next, choose whether you want to bypass your password when calling from your home phoneTo protect your privacy and security, TELUS recommends you do not select this bypass option. To not bypass the password, please press
*
when prompted.
Record your name
Record your personal greeting. This greeting is what callers will hear before they leave a message for you
Your mailbox is now ready to use
Tip
: You can also check your messages and manage your mailbox settings online, including forwarding your voicemail to your e-mail. Please refer to
to e-mail notifications. This is great for use at home, or away from home
To access your voicemail from your home phone, wait for the dial tone, then dial
*98
To access your voicemail when you are away from home:
If you are in Canada, call your 10-digit home number, or call
1-844-310-9898
toll free. Press
star (*)
during your greeting, then enter your password
or
If you are outside of Canada, call your 10-digit phone number, or call any of the below voicemail access numbers (international long distance charges may apply). Press
star (*)
during your greeting, then enter your password:
4032648283 (Alberta)
7804201414 (Alberta)
2506586311 (British Columbia)
6044085200 (British Columbia)
4166233322 (Ontario)
4183861071 (Quebec)
How to cancel your voicemail
From your phone:
After picking up your home phone handset, wait for a dial tone, then dial
*91
. Hang up and then pick up your phone set again, wait for a dial tone, then dial
*93
.
Voicemail user guide - PDF download
For more information and assistance, you can download the