Technicians
Our team is all about making a connection with our customers and within our communities.
Making a connection
Out in the field, we quite literally connect millions of Canadians to the super-cool, super-fast, super-reliable products and services that TELUS offers. We also connect in another way with our customers. We meet them in their homes and their businesses and it’s our job to offer them the amazing customer experience that they expect from TELUS. We’re that rare breed of great with our hands and with our hearts. In fact, making the human connection is just as important to us as keeping those same humans connected to the technology they need. We know it’s not something everyone has in them, but if you do, we definitely want to hear from you.
What you can expect from TELUS
Teamwork
You are not alone
Even though you might be out in the field on your own, you are most definitely not alone. We are a tight-knit team that fully understands that you can’t deliver exceptional customer experiences without support. We see it as a team sport, which means your teammates, coaches and managers are all working to make sure you succeed.
Development
Be great at your job
We will make sure that you have all the training you need to be great at your job. And, if you want to move up, we’ll do everything we can to get the training you need to earn the job you want. Ambition and hard work are encouraged and supported on our team.
Flexibility
Fitting your job into your life
The technology we are installing and supporting is all about giving our customers the flexibility they need. So, it’s important to us that you have access to the same kind of flexibility. We offer unique programs like home dispatch, flexible shifts and advance schedules, so that you can work your job into your life...and not the other way around.
Impact
Keeping Canadians connected
What we do is pretty spectacular – linking all those customers to the people and information that matter most to them. It’s a big deal and we are really proud of the work we do – with our hands and our hearts. If you think you have what it takes to help keep Canadians connected, join us.
A day in the life of a digital home technician
We're evolving and growing our workforce to meet our customers’ needs. One of our incredible digital home techs tells us exactly why she loves her job.
Help keep Canadians connected
2 million +
Customer activities in 2018
3,300 +
Field service and support team members
1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression
“The most rewarding part of my job is to meet new people every day and build their connection to the world.”
Kirby Knittle
Service Technician
“Don’t be afraid to put yourself out there and find a group of people that share and embrace the same strengths and passions you do. Take a risk and dedicate yourself to excel in that role and you never know where that could lead you!”
Angela Chinn
Manager (Field Support)
“The best part of my job is the ability to work with various team members across the TELUS organization, learning about other roles and working together to positively impact the customer experience.”
Kristen Sandhu
Senior Project Manager
