MARCH 2, 2022
TELUS launches new Wi-Fi 6 access point and Wi-Fi Plus service to deliver the fastest Wi-Fi speeds and most reliable home coverage in Western Canada
The power of TELUS’ Wi-Fi 6 access point can be paired with Wi-Fi Plus, a premium Wi-Fi service that offers whole-home coverage, exclusive expert support and enhanced network security
Vancouver March 2, 2022 – TELUS PureFibre customers now have access to two world-class Wi-Fi solutions backed by Western Canada’s largest and only 100 per cent pure fibre-to-the-home network. The first is our award-winning Wi-Fi 6 access point with tri-band technology, delivering the fastest home Wi-Fi speeds in Western Canada. Third party testing confirms that our tri-band technology enables the fastest Wi-Fi 6 speeds in B.C. and Alberta¹. The second is Wi-Fi Plus, Canada’s first all-in-one personalized Wi-Fi service that customers can add to their Wi-Fi 6 connection to ensure the most reliable, whole-home coverage², along with a dedicated support team, network security, and professional installation. When combined, customers can enjoy the fastest home Wi-Fi speeds¹ with our Wi-Fi 6 access point and whole-home coverage with Wi-Fi Plus – creating an unmatched home Wi-Fi experience that is only offered by TELUS.
“Our advanced Wi-Fi 6 access point and new Wi-Fi Plus service are changing the game for how our customers connect,” said Zainul Mawji, EVP and President, Home Solutions & Customer Excellence. “We all know what it feels like to have that one spot in our home where the Wi-Fi connection just isn't as strong, and the frustration that can cause ourselves and our families. We’re alleviating that pain point by providing whole-home coverage, all while delivering a more responsive gaming experience for players, extending the battery life of our connected devices, enhancing network security, and offering our customers a dedicated support line – an industry first. Our advancements in Wi-Fi will ultimately give our customers peace of mind so that they never have to worry about the reliability, safety, coverage, or speed of every connected device and their household Wi-Fi connection again.”
With Wi-Fi Plus, customers can rest assured that their Wi-Fi network will work optimally in every corner of the home, and that they have ongoing support at their fingertips. When subscribers sign up for Wi-Fi Plus, our technicians perform a customized installation experience to best determine the optimal number and location of access points throughout the home to ensure a strong and reliable Wi-Fi connection, and we offer access to a dedicated group of experts that can be easily booked whenever it’s most convenient for the customer. Additionally, Wi-Fi Plus delivers network security so that every connected device in the home is protected from malicious content and hackers.
Our Wi-Fi 6 access point was designed to look great in any space, receiving a
Red Dot Design Award
for its sleek aesthetics³, and gives our customers the next-generation source for the fastest Wi-Fi1 experience. This ultra-fast connection is backed by our PureFibre Network®, enabling us to seamlessly increase bandwidth and capacity to deliver the fastest Internet⁴ and Wi-Fi speeds to TELUS PureFibre customers. Wi-Fi 6 reduces lag during video conferencing when working from home, offers a more responsive gaming experience for players, extends the battery life of connected devices, improves wireless network security, and enables faster speeds for everyone at home -- even when multiple devices are connected.In 2021, TELUS was named the fastest Internet Service Provider in Canada by New York-based PCMag for the second consecutive year⁵. Additionally, TELUS PureFibre was recognized for having the fastest game download speeds in Canada by Steam⁶. TELUS’ superior wireless network speed, strength, and reliability has also been recognized by two industry-leading experts, including being named the fastest mobile provider in Canada for the ninth consecutive time by Seattle-based Ookla®⁷ and earning the title of Canada’s fastest mobile network in London-based Opensignal’s 2021 Mobile Network Experience Report (Canada)⁸.
Wi-Fi 6 and Wi-Fi Plus are available to all new and existing TELUS PureFibre customers in B.C. and Alberta. More details are available at
telus/com/en/internet/wifi
.About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $17 billion in annual revenue and 17 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. Our social purpose is to leverage our global-leading technology and compassion to drive social change and enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. The numerous, sustained accolades TELUS has earned over the years from independent, industry-leading network insight firms showcase the strength and speed of TELUS’ global-leading networks, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better.
TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content management, for global and disruptive brands across high-growth industry verticals, including tech and games, communications and media, ecommerce and FinTech, healthcare, and travel and hospitality. TELUS and TELUS International operate in 25+ countries around the world.
Driven by our determination and vision to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $900 million and 1.8 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world. Together, let’s make the future friendly.
For more information about TELUS, please visit
telus.com
, follow us @TELUSNews
on Twitter and @Darren_Entwistle
on Instagram.For media inquiries, please contact:
Chelsey Rajzer
TELUS Public Relations
TELUS Public Relations
[email protected]
[1] Based on third-party testing that compared the upload and download throughput speeds of TELUS and its major competitor’s Wi-Fi 6 devices. Not available in all areas. Benefits of Wi-Fi 6 are only experienced on Wi-Fi 6 enabled devices. For more information on Wi-Fi 6 capabilities visit
telus.com/WiFi
.[2] Wired backhaul is more reliable because it uses a wired connection to transmit data, rather than Wi-Fi, which is an unlicensed spectrum, subject to uncontrollable interference. A wired backhaul also enables a better Wi-Fi experience as the connection between access points is not using up valuable air time, as a result, that airtime can be used by client devices on the network.
[3] Red Dot of the Red Dot Award: Product Design [2021]. See
TELUS WiFi 6 Access Point
for more details.[4] TELUS offers the fastest combined download and upload speeds of up to 1.5 Gbps and 940 Mbps respectively. In comparison, Shaw's fastest upload speed is 100 Mbps and download speed is 1.5 Gbps. TELUS is the only major provider in Western Canada with a 100% fibre optic connection to the home. Fibre optic technology is based on light signals which is not impacted by the capacity constraints and environmental stresses that affect traditional copper wire or copper wire hybrid networks. That means a fast, consistent connection to your home. With Shaw's hybrid network, connections switch to copper cables at a hub and split into multiple homes, creating a shared, less reliable network that can slow down speeds. Not available in all areas. Individual results may vary depending on location, usage within the home network, number of connected devices on the speed profile, applicable network management or server configurations. For a description of TELUS’ network management practices please see
telus.com/networkmanagement.
[5] Based on a national average of the PCMag Speed Index that compares major Canadian ISPs using 78,301 tests conducted between April 1, 2020 and June 7, 2021. Reproduced with permission. © 2021 Ziff Davis, LLC. All Rights Reserved. A trademark of Ziff Davis, LLC. Used under license.
[6] Based on average download speeds for all game downloads from the Steam client across Canada as of November 4, 2021. Does not include broadcast or streaming video content. See http://store.steampowered.com/stats/content/ for the latest results.
[7] Based on analysis by Ookla® of Speedtest Intelligence® data for Q2-Q3 2017, Q1-Q2 and Q3-Q4 in 2018, 2019 and 2020, Q1-Q2 and Q3-Q4 in 2021. Ookla trademarks used under license and reprinted with permission.
[8] Opensignal Awards – Canada: Mobile Network Experience Report, August 2021, based on independent analysis of mobile measurements recorded during the period April 1 – June 29, 2021. © 2021 Opensignal Limited.