File a complaint
We care about resolving your concerns and welcome the opportunity to connect with you in order to assist. Please select one of the options below to get started.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Chat with a TELUS Expert (via My TELUS app)
We'll work as quickly as possible to assist you with your concern and you don't have to stay in the app to wait for a response. You'll receive a text message when an expert responds and you can follow up at your convenience.
Here’s how to start:
- Open the My TELUS app.
- Tapthe ? icon > Message us.
- Chat with the TELUS Virtual Assistant. If your topic is supported, you’ll see Message a TELUS Expert.
- Select Continue to TELUS Expert to begin.
3. File a complaint to our Management Team
If your issue remains unresolved after speaking with customer service, please complete the form below. Depending on the nature of your concern, our Management team or a member of our support team will call you within one to two business days to assist you further.
Select the product related to your concern.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Log in to My TELUS
Many issues can be resolved immediately by logging in to My TELUS and submitting a
Business Support Request
. A customer service expert will be contacting you to assist.Follow these steps to resolve your concern with Koodo:
1. Request a callback
Ask Koodo Assist to schedule a callback from our customer service team.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Depending on the nature of your concern, our Management team or a member of our support team will call you within one to two business days to assist you further.