Resolve a concern
We care about your concerns, and welcome the opportunity to speak with you to set things right. If you’ve tried contacting us and still have an unresolved concern, we want to help.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Depending on the nature of your concern, our Management team or a member of our support team will call you within one to two business days to assist you further.
Select the product related to your concern.
Follow these steps to resolve your concern:
1. Contact our Customer Care Team
Get in touch with our Customer Care Team, who are always ready to assist you.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Depending on the nature of your concern, our Management team or a member of our support team will call you within one to two business days to assist you further.
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Follow these steps to resolve your concern with Koodo:
1. Request a callback
Ask Koodo Assist to schedule a callback from our customer service team.
2. Escalate to our Management Team
If your issue remains unresolved after contacting customer service, please complete the form below. Depending on the nature of your concern, our Management team or a member of our support team will call you within one to two business days to assist you further.
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