Business Connect 23.4 release overview

Hud extension list will continue to show presence status via the presence dot, but we’ll also show the users custom status if its set

Select multiple sms or faxes and delete them with a single click

Get quicker access to popular in-call features like hold and transfer, with our new three-row action button layout

We’ve streamlined your message feed by grouping messages sent simultaneously, making it easier for you to read and respond to your conversations.

This feature allows you to sign in with multiple Business Connect® accounts on your device and easily switch between them

An easier way to copy the phone number of the caller directly from the call log, voicemail, text, fax list

A convenient way to provide the needed Accessibility permissions to use F6 for calling on macOS

All new Account sign-ups will now use the “New app layout” (Desktop 2.0), without an option to go back to old app layout

Filter your call history by incoming, outgoing and missed calls.

Remove background noise by default (when there is background noise, it will remove it). User doesn't need to manually change the setting to "Advanced."

Now users can get notified when their mobile devices are producing echos

The moderator can have all Breakout Room (BR) privileges like the host. Attendees can contact the host or moderators to control BR.

Improved security beyond the required two factor authentication for customers who wish to use it. Admin can choose to enforce Multi-Factor Authentication (MFA) policy at account level requiring all users to do a second authentication using time-based one-time password (TOTP) generated in Authenticator apps. Any authenticator app that supports TOTP (most do) can be used (e.g., Google Authenticator, Okta verify, Microsoft Authenticator). This feature is applicable for non-SSO (single sign-on) login only.

DTMF is being shortened when it is being passed to an ATA and not recognized for certain use cases

Customers can use an API to assign a device model (model.id) and a SN/MAC to an "existing device" (otherphone) via API

Customers can now use Business Connect® to dial 211, 311, 411, 511, 711 and 811 along with the standard 611 and 911. The new 988 Suicide prevention number is also now available through all Business Connect dial-out methods.