You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Low or red signal strength

My TV has no video

If your wireless digital box is displaying a low or red signal strength follow these steps to restore or improve your service.

Confirm what equipment you have

Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device below.

hello
T3200 modem

hello
Wireless Access Point

T3200M and wireless digital box

Modem, WAP and wireless digital box

  1. Confirm your Wi-Fi is working using another wireless device.

  2. If Wi-Fi is not working, please see
    Internet troubleshooting
    .

  3. If Wi-Fi is working, reboot your modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance.

  4. If the connection is not restored, reboot your wireless digital box.

  5. If the problem persists, adjust the location of the wireless digital box and modem to shorten the distance between devices where possible.

Try to minimize the barriers between your modem and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts).

  1. Confirm your Wi-Fi is working using another wireless device.

  2. If Wi-Fi is not working, visit please see
    Internet troubleshooting
    .

  3. If Wi-Fi is working, ensure the switch on the back of the WAP is switched to ‘AP’

  4. Reboot your WAP and modem by unplugging the power source for 10 seconds. Allow for 2 minutes for TV to be restored. Your wireless digital box should have at least 4 signal strength bars for optimal TV performance.

  5. If the connection is not restored, reboot your wireless digital box.

  6. If the problem persists, adjust the location of the wireless digital box, WAP and modem to shorten the distance between devices where possible.

Try to minimize the barriers between your WAP and wireless digital box; barriers include walls, floors and metal (e.g. heating ducts)

Did this article solve your problem?

Yes
No

Related articles

Learn about how to set up and manage notifications and reports to stay on top of business activities across your TELUS Secure Business Enterprise Group.

Learn how to configure Business Activity Analytics on your TELUS Secure Business portal to transform security cameras into smart monitoring tools through customizable rules, alerts and reports.

Learn all about how to set up and add new users to your Enterprise Group, configure and manage user roles and access permissions, monitor locations remotely and locally, and more.

Instructions for using partitions on TELUS Secure Business

See the status of a specific Door and Window or Motion sensor on your system status or event history.

Learn about accessibility at TELUS
function assign() { [native code] }