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You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Purchase an additional or replacement remote — For TELUS Business customers
Learn how to replace or purchase a Business Optik TV remote.
Our latest version of the Optik TV remote, the
Slimline 2
, is compatible with all TELUS Optik TV digital boxes and PVRs, and is programmable to function with most televisions and amplifiers.
How to purchase a remote
The Slimline 2 remote is available for $30 (plus applicable taxes). There are four ways to purchase a new Slimline 2 remote:
Order online
Order a new Optik TV Slimline 2 remote online
. Delivery takes place within 3 business days.
Visit a TELUS store
Our in-store experts can help you purchase a new Optik TV Slimline 2 remote at locations indicated as a
TELUS Store
on
our store locator
. Limited quantities available in-store.
Live Chat
Chat with a TELUS Business Support representative
to purchase a remote. The charges for a new Optik TV Slimline 2 remote can be added to your monthly bill as a one-time charge.
Your account number
will be required, which can be obtained from your
My TELUS account
or your bill.
By phone
Give us a call at
1-888-811-2323
to order a new remote with one our helpful representatives.
Make a warranty claim for a new remote
Is your new Optik TV remote not functioning as it should? Learn how to
troubleshoot your remote control
.
If you continue to experience problems,
visit a TELUS store
* with your remote and
account number
, or
contact us
to order a replacement. Shipping charges may apply.
Note
: *Only TELUS stores (named "TELUS Store" on store locator) are able to help you replace your remote or purchase a new one.
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