: Activation through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.
Activate your Prepaid phone
Swapping devices or changing SIM cards
Keeping your current SIM card
If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into the device.
Using a new SIM
If you’re switching to a new phone that requires a different SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in
If you're an existing customer and you'd like to add a phone to your account:
Note
: Adding a new device through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.