Update a Mobility rate plan or add-on

You can log in to your TELUS Mobility account in the

My TELUS Mobile App

to change your plan and monthly data or manage top ups and other optional add-ons.

To add a data top-up for additional data until the end of your current billing cycle, or to change other optional add-ons for services like international long distance calling and texting:

You can log in to your TELUS Mobility account at online to change your plan and monthly data, or manage other optional add-ons.

If you’re encountering issues, here are some things to keep in mind when trying to manage your plan and optional add-ons online:

If you’re on a 2-year term prior to July 3, 2019 with an outstanding device balance, you will not be eligible to change to a or plan until the end of your term, or if you pay off your remaining

device balance

early.

If you have a Your Choice or Shareplus plan, you will still be able to change your monthly data online. If you’d like to change the included talk and text in your plan you will need to

contact us

or visit a TELUS store.

If your 2-year contract on a Your Choice, Shareplus or promotional non-shareable plan has recently ended, you’re eligible to upgrade your device online with a Peace of Mind or Simple Share plan today.

If you’re sharing data with two or more users on the account, here are some things to keep in mind:

If eligible for a Peace of Mind plan and are currently sharing with two or more users on the account, here are some things to keep in mind:

Peace of Mind plans are not shareable with Simple Share plans or older share plans, like Your Choice and Shareplus.

You will not be able to change a device user to a Peace of Mind plan online if that user has all of the data for the account. This is because the other users would not have any data if you moved this user to a non-shareable plan. You can

contact us

by visiting a store, by phone or by chat for help with this.

If you are changing a device user that has some but not all of the data for the account, then you will be advised that making this plan change will result in less shareable data for the other account users. This is because any shareable data add-ons on the user that is changing to a Peace of Mind plan will be lost, since it is not compatible with this plan.

The above applies when you have a smartphone and other connected devices sharing data, like a tablet, smart watch or Drive+. If you change your smartphone device to a Peace of Mind plan, then the other devices will only have access to the total shareable data across what is included in those device plans.

The data included in your Peace of Mind plan can only be accessed by the subscriber with that plan, unless it is a Peace of Mind Connect plan.

The high-speed data included in Peace of Mind Connect plans will combine across all smartphone and connected device subscribers on the account that have a Peace of Mind Connect plan.

Once a subscriber is on a Peace of Mind Connect plan, they can only change their plan to another Peace of Mind Connect plan option online.

Unfortunately, you won’t be able to change your plan online at this time but you can

contact us

by visiting a store or by phone to change your plan and monthly data.

: If calling 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before adding an Add-on.