Cancel your TELUS Home Services

If you want to cancel your services with TELUS, we're happy to help. Here's what to do:

: To transfer your home phone number to another provider, you must keep your TELUS phone service working until the transfer process has been completed. You can cancel your other services, if applicable.

Your immediate bill after cancelling will include:

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You will get a refund if you have a credit balance that has accumulated over two billing cycles since you closed your account. You may be eligible for one of the following options:

You will get the refund when your second closing invoice gets generated.

: Please call TELUS at if you would like to re-activate your service or account.

: All rented equipment must be returned to TELUS upon cancellation of services .

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Please do not remove these devices from where they are set up and secured in your home. Removing these devices will cause breakage to the fibre network and the devices themselves, as well as damage your home.

Alternatively, you can pack your items securely in a box and take it to any Canada Post. Provide them the number PR142924 and they will print a waybill for your free return. Please remember to add your account information in the box.

Please keep your copy of the waybill for reference and for tracking purposes.

: If you’re cancelling SmartHome Security, please return any associated rental devices in a box. You don’t need to return devices you purchased outright.

: Please securely pack your return devices. Stuff the empty space with paper or other packing material to prevent damage to the equipment during transit.

Before removing the panel, make sure that your services have been successfully cancelled. Please

contact us

to have the panel put in test mode.

: You'll need a screwdriver in addition to the equipment included in your kit.

: You'll need a screwdriver in addition to the equipment included in your kit.

: You'll need the following in addition to the equipment included in your kit:

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

: You'll need the following in addition to the equipment included in your kit:

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

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