Can't watch Optik TV?

Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV

Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable

Toggle between inputs with your TV control until you find one with programming

Move your wireless boxes back to their original location set up by a TELUS technician

Ensure your digital box is on a flat and stable surface.

Ensure your digital box has good ventilation, with a few inches of free space on each side, and avoid cabinets or enclosed spaces to avoid overheating.

Restart the digital box by disconnecting the power cord from the back of the box or power outlet for 10 seconds.