Checklist for activations and renewals

You'll need 1 valid government issued photo identification (e.g. Driver’s License, Provincial ID card, passport).

Make sure to back up your phone before going to a store. This will ensure you don’t lose any data, such as contacts, photos, and videos.

Make sure you have all of your passwords (email, Apple ID)

Find a store

near you

Activate or upgrade a

new phone

and find the best

cell phone plans

for yourself and your family

Make sure you turn off the activation lock (e.g. ) prior to coming to the store. You will not be able to trade-in your device if it is not turned off. View

TELUS Trade-in Program

for more details

Tab Carryover

(if applicable): To carry your Tab balance to TELUS, both TELUS and Koodo account holders must approve. If you are not the holder of the Koodo account, please ensure that the Koodo account holder or an authorized user is available to approve the transaction

Book a one-on-one session

with a certified rep at the nearest TELUS store

Do not discard your old SIM. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider.

Log in to My TELUS or register at

telus.com/MyTelus

Go to and select the number you want to change

Select

Select

Submit all required details, including the number you want to transfer

You will receive a text message on the old SIM card from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes