Learn how to report a spam message directly from your phone.
What to do if you receive a spam text message
Forward the spam message to the shortcode
7726
(SPAM) so that we can start an investigation. If you receive a number of spam texts, we recommend putting
7726
into your contact list so that you don't need to remember the numbers
Don't respond directly to a phone number where you believe the spam text originated. Responding alerts the spammer that your number is genuine
If you're not able to view the number or if it's email spam, forward us the entire message (along with the full header if it's an email)
It's free to report spam
Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging usage package.
How to forward a text message from your phone to 7726
Forwarding methods will vary, depending on your phone.
iPhone:
Touch and hold the message
Select
More
Select the message you want to forward, then select the arrow in the bottom right corner
Enter
7726
Select
Send
Android and Windows:
Press the message (be careful not to activate a link)
Choose
Forward
(from the menu)
Forward to
7726
BlackBerry:
Open the message
Using the menu key, select
Forward
Forward to
7726
How to report a spam message from an Apple phone (iOS 16.04 and later)
Tap
Report Junk
in the message (iOS 16.4 and later).
Tap on
Delete and Report Junk
.
How to report a spam message from an Android phone
Tap
Report spam
in the message pop up. This message automatically shows up for unknown contacts. If ever the customer has dismissed it, they can still report the message as spam through 7726.