Reset the TELUS Wi-Fi Hub

Factory resetting your modem will put all the settings back to default values. If you had previously customized your Wi-Fi network name and password, any devices that were previously connected will need to be reconnected to the default Wi-Fi network name and password after the factory reset. You should only do this if you are instructed to do so by one of our agents or our support articles.

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Factory resetting your modem will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password, visit

Change your Wi-Fi network's name and password

.

: Restarting or resetting your modem may only provide a temporary fix to your problem. If the issue reoccurs,

contact us

in order for us to find and fix the root cause of your problem.