How to self-install your TELUS Wi-Fi Hub

: To prevent risks associated with fibre optics, always handle with care and make sure to never look at the end of the cable. Always point the end of the fibre optics cable towards the ground.

: Additional precautions must be taken when working near an electrical panel. TELUS recommends that a certified electrician be hired if electrical work needs to be done.

In order to install your modem, you must have completed the configuration of an ONT, if applicable. Learn more about

installing an ONT

here.

.

To change an existing TELUS modem, please follow the steps below first.

Locate your current modem.

Congratulations, you have completed the configuration and are now connected to your Wi-Fi network. To learn how to connect a mobile device like a tablet or smartphone to your wireless modem router, go to

telus.com/InternetSupport

.

These articles can be useful when you’ve already got some or all of the TELUS equipment at your disposal. If you are awaiting equipment, your self-install kit should arrive within 3-5 business days of when you placed your order.

You can track your order through Canada Post with the tracking number included in the order confirmation email (Subject: Confirmation of changes to your TELUS account), or the one sent by SMS to your account’s contact information.

The self-installation process for PureFibre High Speed Internet access normally takes around 30 minutes, but may vary and can take longer.

As a reminder, replacing a gateway will result in a change of settings to your internet setup, specifically Wi-Fi settings (SSID and Passphrase). Be sure to connect all of your devices to the new network once you are done with the gateway setup.

In order to install your modem, you must have completed the configuration of an ONT, if applicable. Learn more about

installing an ONT

.

: Once the TELUS gateway is activated, you can proceed to

install your PVR Drive

. Only after your PVR Drive is initialized should you continue with the install of your Optik TV Wireless Digital Box(es) for each of your TV sets.

If you would like another copy of the self-install guide, you can download the following PDF:

To change an existing TELUS modem, please follow the steps below first.

Locate your current modem.

: Additional precautions must be taken when working near an electrical panel. TELUS recommends that a certified electrician be hired if electrical work needs to be done.

Install your TELUS Wi-Fi Hub by following these steps :

Congratulations, you have completed the configuration and are now connected to your Wi-Fi network. To learn how to connect a mobile device like a tablet or smartphone to your wireless modem router, go to

telus.com/InternetSupport

.

For additional support including online chat, please visit

telus.com/contact

.