Transfer the ownership of a mobile phone number from your account to another person

Learn about eligibility, device balances and the steps to transfer ownership of your TELUS mobile number to another person.

Begin the transfer of ownership process

Please log in to start your transfer
You will need to be logged in to My TELUS before you can start this process. Once you log in, return to this page section and you will see a form you can fill out to request a transfer of ownership.
Log in

What you need to know

Important information on eligibility

To better prepare yourself, and make your transition a smooth one, here's what you'll need to know before you get started:

Outgoing owner (the person transferring the mobile number)

Only the account holder can initiate the transfer of ownership request
Customers who have an active personal account with TELUS can request a transfer of ownership on telus.com.
Begin the transfer below
Customers who have a business or corporate account with TELUS Mobility, cannot request transfer of ownership on telus.com
Your TELUS account must be in good standing, and your account balance must be up to date. If your account is past due for less than 90 days, please log in to
My TELUS
or the My TELUS app to make an immediate payment. Once the account balance is current, you can request to initiate transfer of ownership. Learn
how to pay your bill
If you have paid a security deposit for your account, any outstanding account balance will be deducted from your security deposit. If all mobile phone numbers are successfully transferred, your existing TELUS Mobility account will be cancelled automatically and the remaining balance of your deposit will be returned to you by cheque within four to six weeks
You remain responsible for all usage and possible charges until the transfer of account ownership is successfully completed by the incoming owner
If you have other mobile phone numbers in the account that are not part of the transfer of ownership request, you will remain responsible for any billing and payment for that account and will continue to receive bill notifications
A final bill notification will be sent when the account is cancelled after the transfer of ownership has been successfully completed for all mobile phone numbers on the account
The mobile phone number requested to be transferred must be active with TELUS for more than 90 days
The mobile phone number requested to be transferred is not eligible for transfer of ownership if it is flagged as lost or stolen. Once the lost or stolen flag is removed, you can initiate a transfer of ownership
A transfer of ownership cannot be initiated if your account is flagged for possible fraud by TELUS Fraud and Security
Incoming customers must complete the transfer of ownership within 10 days after the outgoing customer provides the permission to transfer

Need help or have questions? Chat with TELUS Assist
.

Incoming owner (the person taking ownership of the mobile number)

When you accept ownership of an existing TELUS mobile phone number, you accept full contractual and financial responsibility associated with it
The outgoing owner is responsible for all usage and possible charges incurred before the transfer of account ownership
A credit check will be required before approval
Incoming customers must complete the transfer of ownership within 10 days after the outgoing customer provides the permission to transfer

Things to do before transferring ownership

What happens to my device balance when I change ownership of my mobile phone number?

Steps for after you’ve submitted the form

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Transfer the ownership of a mobile phone number from your account to another person

Begin the transfer of ownership process

Please log in to start your transfer

What you need to know

Important information on eligibility

Things to do before transferring ownership

What happens to my device balance when I change ownership of my mobile phone number?

Steps for after you’ve submitted the form

Did this article solve your problem?

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