Accelerate your digital transformation with TELUS Business and ServiceNow

Other · Nov 19, 2024

Businesses are increasingly turning to managed services to address growing complexities in technology and operations. As companies face rapid digital transformation and the need for agility, outsourcing IT functions enables them to focus on core activities while gaining access to specialized expertise and scalable solutions. IT service management (ITSM) provides a structured approach to managing IT services, ensuring alignment with business needs and enhancing service quality through key processes like incident and change management.

However, for larger organizations, the complexity of their service needs expands, making enterprise service management (ESM) essential. ESM extends the principles of ITSM beyond IT to encompass other critical departments such as HR, finance and customer service. This approach broadens the benefits of managed services, allowing them to streamline workflows, enhance collaboration and improve service delivery. By using a

unified ESM platform like ServiceNow

, businesses can adapt quickly to market demands, break down silos and drive overall efficiency and innovation.

Navigating digital complexity with enterprise service management

ServiceNow plays a pivotal role in digital transformation by providing a comprehensive platform that facilitates seamless communication and collaboration across various functions. This cloud-based platform automates and streamlines business processes across departments through a centralized service catalog, triggering automated workflows that manage tasks and notifications.

For example, when a new employee is onboarding, the new hire submits a request through ServiceNow's centralized service catalog. This triggers automated workflows that notify HR to prepare documentation, alert IT to provision equipment and inform the facilities department to arrange a workspace. This streamlined process ensures more timely completion of tasks, improves collaboration among departments and enhances the new hire experience.

The TELUS advantage: Flexible and scalable ServiceNow expertise

At TELUS Business, we leverage our extensive ServiceNow expertise to empower organizations to streamline processes, enhance efficiency and unlock the full potential of digital transformation. Our specialists facilitate a smooth implementation, which helps ensure businesses can quickly and effectively deploy ServiceNow. We tailor our solutions to meet specific organizational needs, optimizing service management across departments. With ongoing support, customized configurations and advanced reporting, we help organizations leverage the unified platform to boost efficiency, improve collaboration and drive digital transformation.

Below, we explore how our ESM ServiceNow solutions can drive success. Whether your goals include enhancing employee productivity, streamlining operations or increasing efficiency, our dedicated team can help you optimize workflows and make informed decisions.

TELUS Enterprise Service Management: Maximizing ServiceNow ROI

We provide essential ESM services to help organizations optimize their ServiceNow experience, helping support a seamless setup and sustained performance.

Professional services: Gain expert assistance in setup, configurations and enhancements, enabling a tailored ServiceNow environment with minimal project risks.
Managed ServiceNow: Get comprehensive support to keep your platform operational and aligned with your evolving business needs. We deliver day-to-day support, enhancement services and tailored digital transformation assistance to optimize your system and drive adoption across your organization.

Our team facilitates efficient ServiceNow deployment without the need for your organization to hire and train specialized IT talent, providing ongoing maintenance and guidance to support your digital transformation journey. By alleviating the challenges of maintaining costly in-house ServiceNow resources, we empower organizations to maximize ROI and position themselves for long-term success.

Unlocking the benefits of TELUS Enterprise Service Management

Our team empowers organizations to maximize the potential of their ServiceNow platform through expert support.

Direct access to ServiceNow licences: Simplify your experience with a one-stop shop for all your ServiceNow needs.
Certified team: A skilled group of certified administrators and developers helps ensure exceptional service delivery.
Comprehensive support: We provide full assistance from project planning to ongoing management.
Rapid deployment: Experience quicker setups and immediate results with TELUS ESM ServiceNow.
Scalable solutions: Our ESM offerings grow alongside your organization’s needs.
Industry expertise: Tailored solutions for sectors like Public Sector, Healthcare and Retail.
Continuous innovation: Our team helps improve your ServiceNow instance to support ongoing business transformation.

A strategic partner in your digital transformation

What truly sets us apart is not just our technical expertise, but our unwavering commitment to partnering with you for long-term success. By aligning tailored solutions with your unique business needs, we serve as a strategic partner in driving your growth.

Partnering with TELUS Business for enterprise service management means aligning with a trusted partner focused on transforming your business processes for long-term growth and efficiency. Whether you seek to streamline IT services, enhance employee productivity or improve operational efficiencies, our ESM solutions, powered by ServiceNow, offer the scalability and flexibility to meet the unique needs of organizations of all sizes.

Contact a TELUS Business ESM specialist

for a consultation tailored to your business needs. We'll show you how our ServiceNow solutions can drive meaningful transformation for your business.

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