How TELUS Business helped Toronto-based companies navigate their IT challenges with managed services

Managed IT · Nov 5, 2024

Small businesses play a vital role in the economy, yet they often face significant IT challenges that can impede their growth and operational efficiency. Limited budgets, a lack of specialized expertise and the rapid pace of technological change can make it difficult for these companies to keep up. As a smaller company, it can be hard to manage rising costs, protect sensitive data and ensure reliable IT support — all while trying to focus on core operations.

In this blog, we’ll explore three compelling case studies from Toronto-based companies that have successfully tackled IT hurdles by partnering with TELUS Business. As a managed service provider with over 15 years of experience helping Canadian small businesses, we aim to highlight strategic approaches and provide valuable insights for businesses looking to enhance their IT capabilities and drive sustainable growth. These stories illustrate not just the challenges but also the potential for transformation in the ever-evolving small business landscape.

How partnering with a managed service provider helped Toronto SMBs overcome their IT challenges

Challenge 1: Receiving local IT support and proactive planning

The scenario: A Toronto-based finance company faced significant challenges in getting timely IT support, leading to a reactive approach to problem-solving. The lack of reliable support hindered their ability to anticipate and address potential issues before they escalated, impacting their overall productivity and growth.

The solution: They turned to TELUS Business for 24/7 help desk, with local specialists in Toronto, providing them with the immediate assistance they needed. Having round-the-clock access to IT support enabled the company to shift from a reactive to a

proactive approach in managing their IT infrastructure.

They were able to allocate resources more effectively and improve operational efficiency, helping their team to concentrate on growth initiatives rather than waiting time time on

day-to-day technical issues.

Challenge 2: Mitigating cybersecurity risk

The scenario: Recognizing the increasing threat of cyberattacks, a farm equipment rental company needed to enhance their cybersecurity protocols. Their previous systems were outdated, exposing them to potential vulnerabilities that could compromise sensitive data.

The solution: We implemented advanced security measures, including multi-factor authentication (MFA) to secure access across various locations, as well as Microsoft Intune for endpoint management. Additionally, cloud-to-cloud backup solutions were introduced to ensure data integrity and availability.

These proactive security measures

can significantly reduce the risk of unauthorized access and enhance the company’s overall cybersecurity posture. Our partnership not only can help strengthen their defences against cyberattacks but also provides them with the peace of mind to focus on their core business operations, knowing their sensitive data will be well-protected.

Challenge 3: Empowering remote work and enhancing collaboration

The scenario: A Toronto law firm needed to modernize its IT infrastructure to improve data access and support remote work, moving away from

aging servers and legacy applications.

The firm recognized that its outdated systems hindered collaboration among team members and limited their ability to respond to clients efficiently, especially in a hybrid work environment.

The solution: Our team developed a technology roadmap, guiding the firm through a multi-year migration to cloud-based applications, including Microsoft 365 and a new document management system. Regular strategy reviews ensured alignment with the firm's goals. The transition enhanced data accessibility and operational efficiency, allowing the team to work seamlessly from various locations. This modernization supports their mission to serve communities effectively and promotes sustainable development.

From enhancing cybersecurity measures to streamlining operations and providing reliable support, the right IT partnership can lead to a greater return on your IT investments. We hope these case studies inspire other local businesses in Toronto to assess their own IT challenges and consider the potential

benefits of managed IT services.

With the right support, your company can thrive in the digital world, paving the way for a more secure and efficient future.

Connect with a managed IT specialist

to learn how we can help you take IT off your to-do list.

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