Accessibility requirements

TELUS and their vendors are committed to meeting or exceeding the Web Content Accessibility Guidelines 2.1, level AA (

WCAG 2.1 AA
). Accessibility is a legal requirement, mandated by the Accessibility for Ontarians with Disabilities Act (
AODA
), the Accessible Canada Act, and Canadian Radio-Television and Telecommunications Commission (
CRTC
).

Our approach

Explore our approach to providing the best, and most accessible, experience possible to all customers across TELUS.

CRTC

Canadian Radio-television and Telecommunications Commission

The CRTC is an independent public authority in charge of regulating and supervising Canadian broadcasting and telecommunications.

AODA

Accessibility for Ontarians with Disabilities Act

Communicating with Customers with Disabilities under the AODA, service providers’ accessibility policies must outline how providers will communicate with customers who have disabilities.

WAI

Web Accessibility Initiative

Web Content Accessibility Guidelines (WCAG) Overview introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0 and WCAG 2.1. WCAG documents explain how to make web content more accessible to people with disabilities.

Explore more

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
facebook
twitter
instagram
linkedIn
youtube
©2025 TELUS
Terms and conditions