Our guidelines offer best practices to help make our sites and mobile and web apps more accessible for everyone. All of our vendors and partners must follow these guidelines as well.

Learn more about the accessibility requirements for TELUS practitioners: Content Creators, Developers, Product Owners, Testers and UX/IXD Designers.

Testing for accessibility doesn’t need to be complicated. With a few quick tests, you can determine if your web page or application is usable by our customers with disabilities.

Some users will rely on only their keyboards, including alternative keyboards, as a way to navigate through different web and app experiences. It is one of the most important aspects of digital accessibility.

Proper semantic structuring will help guide users throughout a page or screen. Discover the importance of semantic content and how to craft and implement it.

Since TELUS content is presented in more than one language we want to ensure all users have access to the content they need in whatever their preferred language is.

Communicating the current state to our users lets them know if something has been selected or not amongst other indicators. Clearly outlining this is important as users will interact with products differently.

Be sure to announce the state change to our customers, especially any error messages, by using visual cues along with text to describe what has happened.

There are many different sized devices users can access content on. We want to ensure that we are taking preferences into consideration so that anything our customers view will be optimized for their screens.

Writers, developers and designers must work together to ensure any motion is properly created so that all users can still understand the message even if they have reduced motion settings turned on.

Mobile phones are commonly used by people with disabilities, as they offer a portable solution to overcome common barriers. Developers and designers must work together to create accessible app experiences on all platforms.