Network Infrastructure Protection and Awareness

There is no fee for submitting a Locate request through your province's One Call Centre.

You will need to provide details such as the location of the excavation, the type of work being done, your method of excavation, the depth of your excavation, the start date of the work, who the works being done for, whether you are working on private or public property and your contact information.

You should receive a TELUS response package within minutes of submitting your Locate request. You will provide this package to the Private Locator you've hired so they can complete the Locate. Private Locate times vary depending on the provider chosen.

It is essential that you wait for your Locate to be completed before beginning excavation to avoid damaging underground utilities. You are responsible for coordinating the timing of your Locate with the Private Locators you hire.

You need to contact your Private Locator to check the status of your Locate request.

Common markings include paint, flags, stakes, or other visual indicators placed on or near the ground to signify the presence of underground utilities.

Contact the One Call Centre as soon as possible to cancel or modify your request. Provide the necessary details and follow directions from the One Call Centre.

Reach out to the locator who marked the facilities in your work area for clarification. Their contact details should be provided in the Locate Report issued upon completion of the Locate.

TELUS’ response is valid for 60 days from the original date provided in the ticket issued by the One Call Centre pursuant to your locate request; that is, you must start the work at the Locate site within the 60 days.

You are responsible for hiring a Private Locator to identify all privately-owned or customer-owned underground facilities. "Privately-owned" refers to assets owned by individuals or private entities, while "customer-owned" refers to assets owned by utility customers. Property owners can determine if there are privately-owned facilities on their property by checking property records, contacting utility companies directly, or hiring a Private Locator to conduct a thorough inspection. Additionally, property owners can review any documentation provided by utility companies or previous property owners regarding the installation or ownership of utility lines and infrastructure.

The ground disturber assumes full responsibility or liability for any damage caused to any TELUS facilities or infrastructure during the course of work on site. This includes, but is not limited to, any damages resulting from a Private Locate. Under no circumstances will a Utility-provided Locate or Private Locate negate a ground disturber’s responsibility or shift any of the liability for damages to TELUS underground facilities. The ground disturber will indemnify and hold harmless TELUS and compensate TELUS for incurred costs to repair any damages sustained during the course of work on site.

Private Locators are professionals that provide utility locating services to individuals, businesses, and construction projects. They specialize in identifying the location of underground utilities, such as gas lines, water pipes, electrical cables, and telecommunication lines, using various technologies and methods.