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Contact TELUS Business
Business support
Search our support articles for help with specific topics. Learn how to
understand your bill
, change your rate plan
, transfer a phone number
, choose travel coverage
— and so much more.
Get help online
Support requests
Get help from a real person. Ask any question to a support agent using our trackable My TELUS ticketing system and get a reply within 2 business days.
Book a sales call
Need more information about a TELUS Business product? Ready to make a purchase? Schedule a call with a sales agent and we’ll get you what you need.
Please note, transactions such as
PIN resets
, payment updates
, SIM swaps
and data top ups
can only be done via My TELUS
and will no longer be supported by phone or chat.My TELUS is the best way to manage your account
Pay bills, check data, change or renew plans, activate travel coverage, track orders—and much more.
Already registered?
Self-serve options
Learn how to pay your bill, check your data, manage your services and find answers to common questions all online.
Network and service outages
Report an outage or check for any existing outages impacting your business.
Track your orders
Check the status of your TELUS orders using My TELUS. If you don’t have a My TELUS account yet, you can check the status of your mobility orders using the
order tracking page
.
Non-urgent assistance
For support with your IT management, cybersecurity, technology strategy and more.
How to escalate your existing concern
If you’ve already contacted TELUS and your issue remains unresolved.
Give us a call
Call sales
Speak with our sales team by dialing one of the following phone numbers:
Call support
Speak with our support team by dialing one of the following phone numbers:
Get in-person assistance
Phone repair centre
Check your device’s warranty coverage and get your phone repaired by certified, expert technicians.
Already contacted us?
If you’ve already contacted TELUS and your issue remains unresolved,
If you’ve already contacted TELUS and your issue remains unresolved,
expedite your request here
.