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TELUS Business Connect Contact Centre Services Details – Features and Options
Appendix 1
TELUS Business Connect Contact Centre includes the following key features based on selected package, contracted entitlements and Professional Services:
All versions of the TELUS Business Connect Contact Centre include voice routing and management, agent desktop, administration tools including reporting, and dashboards, call monitoring, call recording, powerful administrative and development tools.
TELUS Business Connect Contact Centre
Basic
package includes the following features: TELUS Business Connect Contact Centre
Advanced
package includes the following features, in addition to all the features in TELUS Business Connect Contact Centre Basic package: TELUS Business Connect Contact Centre
Ultimate
package includes the following features, in addition to all the features in TELUS Business Connect Contact Centre Advanced package: The following optional capabilities are available as
add-ons
with additional charges for Basic, Advanced and Ultimate editions. The following optional capabilities are available as
add-ons
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