Learn more about Apple Live Voicemail available for iPhone users with iOS 17
Apple introduced Live Voicemail in iOS 17 in September 2023. Live Voicemail gives users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leaving their message. It is a device feature and the transcription is handled on-device and remains entirely private.
When Live Voicemail is turned on, some customers may experience problems using their existing TELUS voicemail services.
Difference between TELUS Voicemail and Apple Live Voicemail
Features
TELUS Voicemail
Live Voicemail
Tips
Device compatibility
All
iPhone XS / XS Max / XR
iPhone 11 / 11 Pro / 11 Pro Max
iPhone 12 / 12 mini / 12 Pro / 12 Pro Max
iPhone 13 / 13 mini / 13 Pro / 13 Pro Max
iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
iPhone SE 2 / SE 3
Network support
Domestic/Roaming
Domestic only
Language support
English/French
English only
Personal greetings
Supported
Supported
If you prefer to use a recorded personal greeting instead of the standard Apple Live Voicemail greeting, you have the option of recording a personal greeting if your device's iOS version is 17.5 or newer.
Personal password
Supported
Not supported
Voicemail to Text
Supported
Not supported
For the Voicemail to Text feature to work, turn off Apple Live Voicemail on the device.
Instant Voicemail
Supported
Not supported
For the Instant Voicemail feature to work, turn off Apple Live Voicemail on the device.
The following iPhone devices are compatible with iOS 17, and can support Apple Live Voicemail:
iPhone XS, XS Max, XR
iPhone 11, 11 Pro, 11 Pro Max
iPhone 12, 12 mini, 12 Pro, 12 Pro Max
iPhone 13, 13 mini, 13 Pro, 13 Pro Max
iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
iPhone SE 2, SE 3
Mobile network coverage
Apple Live Voicemail only works when the iPhone is powered on and under mobile network coverage.
Apple Live Voicemail does not work when you are roaming.
Language support
So far, Apple Live Voicemail only supports transcription in English and is only available when your iPhone language is set to English.
Live Transcription on incoming calls in languages other than English may result in a garbled live transcription.
Recorded personal greetings
If you prefer to use a recorded personal greeting instead of the standard Apple Live Voicemail greeting, you have the option of recording a personal greeting if your device's iOS version is 17.5 or newer.
Voicemail to Text and Instant Voicemail
If iPhone Live Voicemail is turned on, you will not receive your
: Turning off Apple Live Voicemail will resolve this issue.
Visual Voicemail
If you use Visual Voicemail and do not have a personal greeting recorded, you can record a personal greeting using the Visual Voicemail app. This recording will be the default greeting for all incoming calls, whether your iPhone is powered on or off.
The “Block” button
If the “Block” button is pressed on the Incoming Call Screen when the caller is directed to Live Voicemail, the calling number will be added to the iPhone’s block list. You will need to select
Unblock this caller
from your iPhone to receive calls in the future from this caller.
How to turn off Apple Live Voicemail
Apple Live Voicemail is turned on by default with iOS 17
Learn about how to set up and manage notifications and reports to stay on top of business activities across your TELUS Secure Business Enterprise Group.