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I can't sign on

Learn what to do if stuck at the TELUS Connected Worker sign on screen.

Not being able to sign in to the app is definitely frustrating but usually really easy to resolve:

Most times, simply
turning off Wi-Fi
on your phone and
using cellular data
will allow the sign in process to be completed, as the security on some Wi-Fi networks can block the app.
If you are getting a
email/password combination error
, make sure there are no typos in your email address and that you aren't forgetting a special character or capitalization in your password. You can always reset your password by selecting
Forgot Password
on the app login screen.
Make sure you are
logging in to the app
. Inspect the bottom right-hand corner of the login screen. If it says
Control Center
, you are in your mobile browser. You should force close both your browser and the app, then relaunch the Connected Worker app. You should now see
App Version
in the same corner.
If you still have problems signing in to the app, remember that you can always phone your real time response centre to manually check you in by selecting the
phone icon
in the top right-hand corner.

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