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Internet choice and competition are at risk. Click here to sign the petition.
You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Business Support
Create a Call Queue
Create a Call Queue
Queues can be used to have multiple users receive calls directed to specific locations or departments. You must have admin access in order to create a call queue.
Log in to the
Business Connect Voice Manager
Select
Phone System
>
Groups
>
Call Queue
Select
+ New Call Queue
Enter the requested information:
Queue Name
,
Extension Number
,
etc
. > select
Next
Create a
Voicemail Pin
and assign a
Manager
> select
Next
Add
members
> select
Done
.
NOTE
: When using a call queue, users can only receive one call at a time.
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https://www.telus.com/en/business/support/article/create-call-queue