Managing service to a lost or stolen mobile device for TELUS Business customers

Log in to

My TELUS

.

Select .

Select the user/phone number that you wish to modify.

Select .

In the section, select .

Try to locate the device by selecting the appropriate instructions:

If you’re unable to locate the device, select .

You’ll then be able to review the missing device’s recent usage, up to the last 24 hours. Select to continue.

After reading the important information provided, confirm the suspension by selecting .

Locate the purple chat icon.

Select .

Select .

Select when asked if your question is related to roaming passes.

Enter the information required.

Select .

Enter the phone number you wish to suspend.

Let TELUS assist know that you've lost your phone and wish to suspend your line.

Let the IVR assistant know you've lost your phone.

Enter the phone number of the line you wish to suspend.

Say .

Log in to

My TELUS

.

Select .

Select the user/phone number that you wish to modify.

Select .

In the section, select .

Select .

A confirmation screen will appear once complete.

Locate the purple chat icon.

Select .

Select .

Select when asked if your question related to roaming passes.

Enter the information required.

Select .

Enter the phone number you wish to restore.

Let TELUS assist know that you've lost your phone and wish to restore your line.

Let the IVR assistant know you've found your phone.

Enter the phone number of the line you wish to restore.

Say .

Select the purple chat icon.

Select when asked ?

Select when asked ?

Select .

Select or .

Enter your name, email and phone number, then select .

Once connected to the Virtual Assistant, simply type “”. The assistant will walk you through troubleshooting suggestions step-by-step.

If your request is not time sensitive, you can also fill out a

Business Service Request

.