Understanding your first Mobility bill

Account info

• Think of this as your customer ID – you’ll need this for any account inquiries or changes, as well as for bill payments made outside of My TELUS.

  

Recurring monthly plan charges

• This section contains all the details of your monthly rate plan, as well as any features and services that are included with your plan.

• These are charges for any additional services and/or features not included in your monthly rate.

  

  Note

  : A one-time connection fee will appear in the above section on your first bill. However, this is not a recurring fee and will not show up on future bills. We apologize for any confusion and are working to correct this. If you have any questions, please

  Contact Us

  .

Additional charges and credits

• Every TELUS Mobility customer gets assigned to a bill cycle. At the start of each bill cycle you’ll be charged for your regular monthly services, which are billed one month in advance.

• The day you activate or change your rate plan may not align with your assigned bill cycle. This means that on your first bill you’ll see a partial charge for the days leading up to the start of your bill cycle, as well as a charge for next month’s regular bill.

• Partial charges will only appear on your first bill or if you change plans.

  
• Check out

  this video

  for more details.

• These charges occur when your usage exceeds the total included in your monthly rate plan (if applicable). This may include additional talk time, text and data.

  

Account-wide charges

• Your total new charges (including applicable taxes), plus any balance owing from your last bill and late payment charges (if applicable). Payments are due upon receipt.