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Getting ready to roam before your business trip abroad
Find out what you need to do before your business trip abroad, so that your mobile device is ready for roaming.
Confirm the mobile network coverage for your destination
To confirm the mobile network coverage for your destination, you can visit and enter your destination(s).
telus.com/BusinessTravel
Ensure you’re covered with a roaming add-on
There are several easy ways to confirm your travel coverage:
Using My TELUS
- Log in toonline or in the mobile app.My TELUS
- Select theTraveltab.
- Select the account, then theSubscriberthat will be travelling, if applicable.
Using a text message
- TextROAMto7626using the device(s) that you will be travelling with to check if Easy Roam is enabled.
- If you currently have no travel coverage, simply follow the steps provided to enable coverage.
Using TELUS Assist
- Log in toonline or in the mobile app.My TELUS
- If you don’t have aaccount, you canMy TELUS.create an account
- Locate the TELUS Assist Icon:
- Enter the information requested:
- Current TELUS customer:Yes
- Type of service:Business
- Select the type of assistance you need:Changing features, billing or other account inquiries
- Select a product:Business Mobility services
- Is your question related to roaming passes?Yes
- Contact Information (of subscriber that will be travelling):
- Start Chat: Ask about coverage to your desired destination
Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.
Travelling with Easy Roam
- Easy Roam covers more than 190 destinations worldwide. For one daily fee, Easy Roam gives you access to data from your monthly plan plus unlimited talk and text, so you can stay connected whenever you travel.
- The daily fee will automatically activate if you use data, send a text, make or receive a call in the US or one of the 190+ International destinations that are covered. Once activated, you get access to your monthly rate plan until 11:59pm (local time) from the time your device first uses data, sends a text, makes or receives a call.
- If you don’t want to use Easy Roam the next day, then you must turn data roaming off in your mobile device’s settings before 11:59pm (local time). This will ensure you won’t be accidentally charged for another day.
- Easy Roam does not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.
- Visit ourfor additional information.Easy Roam FAQ
- You can also get tips on how to avoid accidental roaming charges and find more information on how you will be charged while travelling by visiting.Understanding how you will be charged for roaming
Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.
Travelling to a destination not covered by Easy Roam
- If Easy Roam does not cover the destination you are travelling to, then you can purchase a Roaming Pass by visiting theor using theMy TELUS Travel section.My TELUS mobile app
- Visitto learn more about purchasing a Roaming Pass.Enable travel coverage with My TELUS
- You can also get tips on how to avoid accidental roaming charges and find more information on how you will be charged while travelling by visiting.Understanding how you will be charged for roaming
- If you don’t want to purchase a Roaming Pass, you can use pay-per-use rates. You can confirm the applicable pay-per-use rates by searching your travel destination at, then scrolling to thetelus.com/BusinessTravelPay-per-use ratessection.
- Without any travel coverage selection, pay-per-use charges can add up quickly. You should turn data roamingoffin your device settings if you are travelling without coverage to avoid surprise charges.
- If your destination is not covered, we also recommend activating Airplane Mode as this will keep your device from connecting to any networks, but it will still allow for Wi-Fi connection. Please see the section onbelow.Avoid roaming fees
Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.
If you’re using a Canada-US rate plan
- If you’re on a Canada-US rate plan, you can visit ourfor important information.Canada-US Plan: Frequently asked questions page
- Canada-US plans do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged per text, per minute for calls and per MB for data usage.
- If using your device within Canada while close to the US border, you can get tips on how to avoid accidental roaming charges in our article,.Understanding how you will be charged for roaming
Turn on data usage notifications
Travelling with Easy Roam
- If travelling with Easy Roam, you’ll continue to receive the same data usage notifications you’re used to getting at home. This includes the percentage of your monthly data used and if you’ve incurred any additional data charges from exceeding the data in your monthly plan.
- You canby logging intocheck your data notification settingsonline.My TELUS
Travelling without Easy Roam
- If you’re not using Easy Roam, you can stillyou receive for the data included in your roaming pass and any additional roaming data charges by usingmanage the notificationsonline.My TELUS
- Data notifications will be sent by text message to all devices on the account by default, but message preferences can also be set to receive notifications via email by usingonline.My TELUS
- Learn more about.setting up data notifications
Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged pet text, per minute for calls, and per MB for data usage.
Avoid roaming fees
If you leave Canada while data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because most devices regularly consume data through apps that run in the background and other app features like location services, cloud back-ups and automatic updates.
You have the option to switch data roaming off in your mobile device’s settings before travelling if you prefer to avoid roaming charges.
To disable data roaming on your device, follow the appropriate device-specific instructions:
iOS (Apple) devices:
- SelectSettings.
- SelectCellular.
- SelectCellular Data Options.
- ToggleData Roamingtooff. It will appear grey when data roaming is disabled.
Android devices:
These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s
Network
/Internet
/Connections
settings.- SelectSettings.
- SelectNetwork and Internet.
- SelectInternet.
- Select theSettings gearicon.
- Scroll down toMobile Dataand ensure it is toggledoff.
- Scroll down toRoamingand toggle tooff.
Another option is to set your device to Airplane Mode. This will keep your device from connecting to the local network, but will still allow for Wi-Fi use.
Here is how to activate Airplane Mode:
iOS (Apple) devices:
- Swipe down from the top-right corner of the screen to open theControl Center.
- Tap the airplane icon to enable Airplane Mode.
Android devices:
These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s
Network
/Internet
/Connections
settings.- Swipe down from the top of the screen to open the notification shade.
- Tap the airplane icon to enable Airplane Mode.
You can find more tips on how to avoid accidental roaming charges by visiting .
Understanding how you will be charged for roaming
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