Speed and throughput levels may vary post installation for HSIA Services. Speed is a function of many factors, some of which are out of TELUS’ control. Internet speeds and signal strength may vary depending on the technology used, the location, the configurations, the usage
within your office network, the Internet traffic, the number of users and the
applicable network management. We do not guarantee that you will reach the
maximum download speed range of your service plan at any time. Download and upload speeds may be asymmetrical or symmetrical depending on the HSIA service plan technology. The speed shall be calculated with a wireline connection between the terminal and
the first network element part. To take full advantage of the speed, minimal computer components are required. Maximum speeds require optimal network conditions on a wired connection. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device.