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Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec V1000H/V2000H)

All of the devices at work cannot connect to the Internet

This means your Wi-Fi is disabled on your modem. Try the following steps:

  2. Once internet light is on, check the wireless light.

  3. Check if you are able to see the default Wi-Fi network name listed on your device.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the
default network
 or reset your
network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
 in order for us to find and fix the root cause of your problem.

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All of the devices at work cannot connect to the Internet.

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