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Red X

My TV has no video

Red X with 1, 9, or 10

Please
contact us
.

Red X with no number or number other than 1, 9 or 10

  1. Check that the cables have not moved or loosened.

    • Confirm both ends of all cables are firmly plugged in:

      • Power to the wall

      • Ethernet / coax cable to the modem or the wall

      • HDMI / Component to the TV

  2. Locate your TELUS modem and reboot it.

  3. Ensure you see a flashing Internet light before proceeding.

    • Note
      : If you have a wireless access point, reboot it.
      hello

  4. Reboot your PVR (even if it is not the device experiencing the red x).

    • Proceed only once you are able to watch the PVR.

  5. Reboot the affected digital box.

Note
: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs
contact us
 in order for us to identify and fix the root cause of your problem.

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