Non-TELUS 3G network turndown for TELUS Business Security customers

3G is the third generation of wireless communication used by major cellular carriers, which allows mobile devices to access the Internet. Since its launch, 4G, 4G LTE and now 5G technology have emerged allowing for even faster data transfers around the world., which TELUS utilizes in our alarm systems.

The previous generations of mobile networks will retire and devices, such as your alarm system must be upgraded to maintain communications with our monitoring station. As the focus shifts to the latest 4G LTE network (and even 5G) with enhanced reliability, the 3G wireless networks are being retired across the industry. There are US network carriers that have already retired 3G, and Canadian networks are expected to soon follow. It’s best to stay ahead of the game and get your upgrade now when there are plenty of appointment dates to choose from that fit with your schedule.

For your security system to maintain consistent communication with our monitoring centre, an upgrade is required.

Please call us at 1-855-958-8181 to upgrade your security system, and also check if you qualify for exclusive savings on other TELUS services.

Your security system is connected to a network that will be phasing out and requires a mandatory upgrade to maintain full monitoring. To ensure the continued safety and security of your property remain monitored as they are today, we strongly recommend that you call us at 1-855-958-8181 to upgrade your security system.

Please call us at 1-855-958-8181 to speak to a security expert to discuss your options.

With the upgrade of your equipment, you will remain connected to the TELUS LTE network, the most reliable LTE network in Canada.

TELUS may no longer be able to monitor your premises or call the authorities in the case of an alarm event or an emergency as we currently are doing.

To ensure the safety and security of your property remain monitored as they are today, we strongly recommend that you call us at 1-855-958-8181 to upgrade as soon as possible.