Once you’ve chosen the correct account (if applicable), select
Mobility
from the main menu
Select the desired device type from the
Products & Services
drop-down menu
Select the desired model of smartphone, tablet or smartwatch
Once you select a device, you will be redirected to the device page. There you can select from available device options (if applicable) and review specifications. Make your selections, then select
Buy now
Review your device selections, then proceed to the next step
You may need to select
Proceed to next step
to continue
Review
Your information
to ensure you are renewing a line for the desired account
Troubleshooting tip:
If there is an error message, please review it and correct the error to proceed:
If the following error message appears, the account may not be eligible to renew a line via self-service:
Select your desired
Financing term
,
Bring-It-Back™
option, and
Upfront cost
If you selected to
Apply
Bring-It-Back™ pricing
, check the box that appears to accept the agreement terms and proceed
Scroll down and select
Continue to plans
Select your desired plan from the available options
Select
Continue to warranty
Select your desired device protection, then select
Continue to summary
Review your summary, then select
Add to Cart
Note:
For best results, add only one transaction at a time to your cart
Select
Proceed to cart
Review your cart, then select
Checkout
Fill out all the necessary
Customer
,
Billing/Shipping
,
Service
, and
Payment
information, then select
Next
Troubleshooting tip:
To avoid issues, please use the same address to ship as the billing address for the credit being used to pay
You will receive a follow-up email confirming the order and another with tracking details once the device is shipped
Note:
Devices are shipped within Canada in 3-5 business days. You can also track the real time status of your order using the new