If you already have your new phone and it uses the same SIM card size as your old one, you can simply transfer your existing SIM to the new device.
Using a new SIM
If you’re switching to a new phone that requires a different new SIM card or if for any reason you wish to replace your current SIM card with a new one, you can change a SIM card online in
Select the user/phone number that you wish to modify
Select the
Device
tab
Select
Swap your SIM card
in the
Manage your Device
section
Enter the new 19-digit SIM card number and select
Continue
Select whether you prefer to receive the verification code by text or by email
If you select to receive by text, ensure you have the device on hand
If you select to receive via email, ensure you have access to your email account right away
Select
Send code
Enter the code and select
Verify Code
Insert the new SIM card into the desired device. Your SIM card has now been changed.
Note
: If your phone is lost or stolen, you will not be able to perform a SIM swap online. If this is the case, please contact customer care or disable the mobile device.
Lost or stolen phone
If your phone is lost or stolen, you will not be able to perform a SIM swap online. If this is the case, please contact customer care or