You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Reset password for My TELUS account

Tips for resetting your password using My TELUS

Before you begin

Ensure that:

  • You’ve completely activated your My TELUS account

  • Your username or email address and password are entered correctly

If you’ve already registered your account, a confirmation email was sent to your email address. To complete the registration process, you must confirm your email address using this email to activate your online account.

Type your username and password. Do not cut and paste this information into the required fields. Your username and password are case sensitive.

To reset your password

  1. From the log in page, click
    Forgot?

  2. Type your email address or username

  3. Select
    Continue

An email containing a password reset link will be sent to your registered email address. Click on this link in this email. You will be prompted to create a new password.

If your account is locked

If you have already made
five (5)
unsuccessful log in attempts, your username will be locked for security purposes. To unlock your account,
reset your password
.

Did this article solve your problem?

Yes
No

Related articles

Here’s what to expect when logging into your My TELUS account with 2-step verification enabled.

7 common reasons you can’t log into My TELUS

Learn about accessibility at TELUS
function assign() { [native code] }