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Sending an email from an alias for TELUS Business customers

Instructions on sending emails from an alias if you have two or more TELUS Business email addresses

If you have more than one TELUS email address, you can decide which email address you want your messages to be sent from. This is called an “alias” or a “persona”. In this article, you will find out how to send an email from your alias as well as how to change your display name.

To begin, here are some helpful definitions:

Email account
, a unique mailbox that allows you to send and receive messages from other email accounts. All TELUS Business Internet customers can get up to 10 email accounts/mailboxes.

Email alias
, an alternative name or address for an existing email account. It allows you to send and receive messages using another address from your mailbox. Multiple aliases can be created for each email account/mailbox. All TELUS Business Internet customers can get up to 30 aliases per email mailbox.

Send mail as your alias

If you want to send mail as your alias, please follow these simple steps:

Add email address

Step 1: Add an address you own

  1. On your computer, open
    Gmail

  2. In the top right, select
    Settings

  3. Click the Accounts and Accounts tab

  4. In the "Send mail as" section, click
    Add another email address

  5. Enter your name and the address you want to send from. Leave "Treat as an alias" checked

  6. Select
    Next Step

Email details

Step 2: Confirm the address

  1. Open the confirmation message you got from Gmail

  2. Click the authorization link

  3. A confirmation window will open. Click
    Confirm

  4. You may now close this window

Gmail

Step 3: Change the "From" address

  1. Go back to Gmail and compose a new message

  2. Select the address to send from by clicking the down arrow next to your email address

  3. If you want to always send from your alias, you'll need to change both your default "From" and "reply-to" address. If you only change the "From" address, replies will go to your original Gmail address by default

  4. Always send from a different address

Change From

Always send email from a different address or alias

  1. On your computer, open
    Gmail

  2. In the top right, click
    Settings

  3. Click the Accounts tab

  4. In the "Send mail as" section to the right of the address you want to use, click
    Make default

Change the name on your Gmail account

You can change the name that's linked to your email address.

Note
: The name linked to your email address is not your username. You can't change your username or email address.

How to change your name

For example, if you need to change your name from "Lisa Brown" as sportsfan@TELUS.net to "Lisa Jones" at sportsfan@TELUS.net.
Important
: You can’t change your name from the Gmail app.

  1. On your computer, open Gmail

  2. In the top right, click
    Settings

  3. Click the Accounts and Import or Accounts tab

  4. Under "Send mail as," click
    Edit Info

  5. Enter the name you want to show when you send messages

  6. At the bottom, click
    Save Changes

If you can't change your name

If you get an error that says "This setting can't be changed for your account," it may mean that you've changed your name too many times during a short period of time.

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