Learn how to check if your business mobile device is already unlocked and how to unlock it if needed.
Is my business device already unlocked?
Most TELUS devices sold since late 2017 were sold unlocked and do not need to be unlocked.
The best way to check if your device has been unlocked is to insert a SIM card from another carrier into your TELUS Business phone:
If you get the message
Invalid SIM
, you may need to unlock the device
If you do not have the
Invalid SIM
message but have no service or partial service, it may be an issue with the new carrier or the phone.
Device eligibility
Your business device must meet all eligibility conditions below. TELUS may refuse any unlocking request that appears intended to defraud TELUS or its customers.
Device is locked to the TELUS network (TELUS can only unlock TELUS devices).
Device is not flagged as lost or stolen (learn how to