Frequently asked questions
If you are looking for answers to the most frequently asked calendar questions, you’ve come to the right place. Our FAQs are here to help.
- Go totelus.com/calendarand click on 'Order with My TELUS account.' If you do not have a My TELUS account, click on 'Create My TELUS account'
- After logging in, you will be directed to a checkout page to confirm your mailing address
- Confirm all fields and click 'Place Order' to complete your order
- Your order will be processed and you'll see a confirmation page
- Your calendar will arrive by mail in approximately 6-8 weeks after you submit your order. This may be further delayed during the busier holiday period. Please note: all calendars will only begin shipping in December.
Go to
telus.com/telusprivilege
to activate your TELUS Privilege rewards program subscription. Go to the Gifts section, and to the calendar giveaway page to order your calendar.On the order page, there is a link to where you can create a My TELUS account.
If you're still unable to create a My TELUS account to order a calendar, please submit an inquiry to
teluscalendar@telus.com
stating "Account issues (My TELUS)" and indicate your account #. Can't find your account number? Here are a few places it could be
.Friendly reminder: calendars are limited to one per customer.
Your calendar will arrive by mail in approximately 6-8 weeks. This may be further delayed during the busier holiday period. Please note: all calendars will only begin shipping in December.
We are working hard to ensure your calendar arrives to you in the mail in approximately 6-8 weeks from when you have placed your order. This may be delayed during the busier holiday periods. If it's been longer than 8 weeks since you ordered, please reach out to
teluscalendar@telus.com
and indicate the date your order was placed. Please note: all calendars will only begin shipping in December.Due to high demand, we can only offer one calendar per customer.
Yes. During the ordering process you will have the opportunity to confirm and change your mailing address. At this time, we can only mail calendars to Canadian addresses.
Yes. On the page where you submit your information when placing your calendar order, there is a box that you can check to indicate that you want information about future TELUS calendars.
As of now, TELUS is making it simpler to access your account online. In most cases, all you will need is your account number. Can't find your account number?
Limited quantities of the calendar will be distributed to select TELUS corporate stores and authorized dealers. Customers are encouraged to visit telus.com/calendar (with a My TELUS account) to order a printed calendar. Calendars are limited to one per customer, while supplies last.
No, the printed calendar is available exclusively for TELUS customers to order with their My TELUS login.
A QR Code is a two-dimensional version of the barcode. "QR" stands for "Quick Response", which refers to the instant access to the information hidden in the code and accessed by scanning with a smartphone camera.
To scan a QR code, open the camera app on your phone and hold it over the code for a few seconds until a notification pops up. If this doesn’t happen, check your settings and see if QR Code scanning is enabled. If that doesn’t work, you can install a third-party QR Code reader from your app stores.
Scan the QR code for some added musical nostalgia from our most popular ad campaigns.
Yes. Back again by popular demand, stickers will be included for the 2025 calendar as an added bonus.
TELUS continues to be a proud supporter of sustainability and protecting wildlife. The calendar will continue to be printed on recycled paper stock and will be printed in limited numbers in order to minimize the environmental impact.
If you still have questions about your order, please reach out to
teluscalendar@telus.com
.Why do we need your account number? It helps us identify your account sooner.
Need support or have a question?
Please submit your question and reference your account number (optional) to
teluscalendar@telus.com
.